Refund Policy
Clear terms for documentary editing service withdrawals and financial adjustments
Our Approach to Service Adjustments
At glowofthinking, financial decisions around documentary editing work follow patterns shaped by project timelines and collaborative commitments. When clients enter agreements for post-production support, they're investing in time blocks that editors reserve exclusively for their material.
Backing out of scheduled work creates ripples. An editor who cleared March 2026 for your footage can't easily fill that gap once you've withdrawn. That's the reality we navigate together.
What follows isn't a legal maze. It's straightforward explanation of when money returns to you and when it stays with the work already committed.
Foundation Elements
Timeline Sensitivity
Documentary projects live and breathe through deadlines. Once work begins, reversing course affects not just your project but the entire production calendar we've built around it. Earlier you notify us, broader your options become.
Resource Allocation
When you book February 2026 editing time, that capacity disappears from our availability. Equipment gets reserved, editors decline other opportunities, and workflow pipelines adjust to accommodate your footage specifications and delivery requirements.
Collaborative Investment
Both parties invest before pixels move. You provide material and creative direction while we dedicate bandwidth and expertise. The partnership begins at agreement signing, not at first render export.
Withdrawal Windows and Financial Outcomes
Before Work Commences
If you cancel before your editor touches the timeline or reviews footage, you'll receive funds back minus administrative costs. Those costs cover contract preparation, initial consultations, and schedule adjustments we've already processed.
Think of it as paying for the reservation rather than the meal. We've held space you ultimately didn't use.
During Active Production
Once editing begins, your payment compensates actual hours invested. If we've completed 40% of agreed deliverables when you withdraw, that portion stays with us. The remaining 60% returns to you, adjusted for any non-recoverable expenses already incurred on your behalf.
We calculate this through milestone tracking, not arbitrary percentages. You'll see exactly what's been delivered versus what remained pending.
Near or Past Completion
When projects reach final review stages, nearly all committed resources have been deployed. Cancellation at this point means you've essentially received the service even if you choose not to use the finished product.
Payment remains with the studio because the work exists, regardless of whether you publish it.
Service Quality Disputes
If delivered work doesn't match agreed specifications, we address that through revision cycles first. Most issues resolve through communication rather than financial reversal.
When revisions can't bridge the gap between expectation and delivery, we evaluate partial refunds based on unusable portions. This requires documentation of specific deficiencies measured against original project briefs.
Processing Timeframes
Financial reversals don't happen instantly. Banks, payment processors, and international transfer systems operate on their own schedules. From the moment we approve your refund request, expect 14 to 21 business days before funds appear in your account.
For clients in Thailand or using Thai banking networks, this often runs faster. International transfers, particularly through certain European or South American systems, occasionally stretch toward the longer end of that window.
We initiate processing within 48 hours of approving your request, but we can't accelerate external financial infrastructure beyond that point.
Requesting Financial Return
Notification
Send written request to help@glowofthinking.dev detailing your project reference, cancellation reasons, and preferred contact method for discussing next steps. Written records protect both parties during financial disputes.
Evaluation
Our operations team reviews project status, completed deliverables, incurred expenses, and contract terms. This takes 2-4 business days depending on project complexity and documentation requirements.
Determination
You'll receive detailed breakdown showing refundable amounts, retained portions, and reasoning behind the calculation. If you disagree with our assessment, we schedule a call to discuss discrepancies before processing.
Transfer
Upon mutual agreement, funds return through the original payment method when possible. Alternative arrangements get negotiated if original channels have closed or changed since your initial transaction.
Non-Refundable Scenarios
Third-Party Expenses
Licensed music, stock footage, specialized software plugins, or external contractor fees paid on your behalf don't return. Once purchased for your project, those costs are permanent regardless of project continuation.
Rush Fees
Expedited timelines command premium rates because they disrupt normal workflow and may require overtime. If you've paid rush charges for accelerated delivery, those premiums stay with us even if you subsequently cancel.
Consultation Services
Pre-production meetings, script reviews, footage evaluations, and strategic planning sessions represent delivered value independent of editing execution. You've received and consumed that expertise.
Client-Caused Delays
When timeline extensions result from late footage delivery, slow feedback cycles, or repeated revision requests beyond contract scope, associated costs aren't recoverable through cancellation refunds.
Questions About Specific Situations?
Every project carries unique circumstances. If your situation doesn't clearly fit the scenarios described above, reach out directly so we can evaluate your specific case.
Email: help@glowofthinking.dev
Phone: +66 2 962 7356
Address: 33 Sriracha Nakorn Rd, Si Racha District, Chon Buri 20110, Thailand